Digital Marketing Consultant

With all Sales/Product Teams you will partner as a Digital Marketing Consultant @ White Shark Media to deliver an outstanding client experience to maximize retention and growth opportunities. Effectively manage client account connections so as to maximize upsell and market opportunities with our solutions. Cultivate New Business referral opportunities.

Build and maintain client relationships spent with clients. Delivering foster ongoing client relationship and high quality client experience. This will consist of on-boarding calls, status calls, assess in forecasts, cross-sell and upsell renewal , calls and referral opportunities. Maintain Client documents, notes and history in Salesforce. Referrals from Existing Clients for solutions. Advertising campaigns associate with advertiser’s goals. To be able to ease client issue resolution make decisions on promotional allowances. Participate in all tasks, development and training. Maintain outstanding scores on Team, CSAT and Client Satisfaction Surveys.

Key Roles & Responsibilities

Daily

• First responder for client requests and queries
• On-board New Customers as marketed by Revenue Department, DMA’s

Weekly

• Work cooperatively with all WSM staff members and sections on client management
• Review Campaign Performance with DME spouses in preparation for all client calls
• Evaluate campaign performance with DME partners and solve issues
• Monitor client payments and repayment failures
• support and participate in schedule training and development sessions

Monthly

• Perform monthly client calls
• Identify opportunities for cross-sell and upsell
• Present and shut upsell and cross- sell opportunities
• Attend training sessions — sales, product or stage

As Needed

• Coordinate client escalations
• Communicate with other groups to solve client problems
• Address client reporting requests
• Facilitate payment sets.

Required Skills/Experience

Business Development and Retention

• Ability to develop and nurture long-term relationships with both existing and recently acquired customers.
• Ability to appraise a client’s needs and tie solutions to those demands
• Ability to comprehend upsell/cross selling opportunities and communicate recommended solutions
• Responsible for sustaining and renewing client contracts
• Expertise in CRM systems, payment and contract transactions
• Conducts company analysis to quickly evaluate issue and identify problem solving
• Consultative method of account management and client interaction

Personal Characteristics

• Powerful communication / listening skills
• Strong ability to build rapport and personal relationships with your customers
• Strong conflict resolution skills in working toward settlements between customers and WSM.
• Ability to collaborate with all internal stakeholders along with cross functional teams
• Ability to Use powerful listening and questioning skills in order to identify needs and advocate solutions
• Ability to juggle multiple priorities and tasks
• Confrontational management skills and the ability to browse through difficult situations

Required Skills/Experience

• The individual must have Ability to work both as part of a team and independently own initiative who additionally Role models great team behaviour and    includes a Flexible and proactive way of workload as well as      Ability to demonstrate good problem solving and decision making skills.
• Keyboard skills, including use of Word, Excel and Outlook
• A passion for great service.

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